Why mobile money is faster
Mobile money payments in Ghana offer significant speed advantages over traditional banking methods. Understanding these benefits helps you optimize your invoicing strategy for faster payments.
Instant Transfer
Payments process in seconds, not days
Always Available
24/7 availability, no banking hours
High Adoption
95% of Ghanaians use mobile money
Speed comparison
Here's how different payment methods compare in terms of processing time:
Optimizing invoices for mobile money
Display all networks
Include MTN, Vodafone Cash, and AirtelTigo Money on your invoices so every buyer sees their preferred option immediately.
Use clear payment instructions
Make the payment journey effortless by surfacing exact details:
- Display mobile money numbers prominently at the top of the invoice.
- Repeat the exact amount the client should send.
- Call out the invoice number as the payment reference.
- Provide a short bulleted walkthrough for first-time payers.
Set shorter payment terms
Because funds settle instantly, tighten your timelines without harming relationships:
- Due immediately for repeat or low-value invoices.
- Net 3–7 days as a new baseline instead of Net 30.
- Same-day discounts that reward instant settlement.
Client education strategies
Explain the benefits
Reassure hesitant clients by highlighting the operational wins you both gain:
- No bank queues: Pay from anywhere, anytime.
- No transfer fees: Cheaper than interbank transfers.
- Instant confirmation: Everyone sees the payment the moment it lands.
- Automatic receipts: SMS confirmations double as proof of payment.
Include payment tutorials
Embed quick how-tos on every invoice so clients never guess the next step:
MTN MoMo example
- Dial *170#
- Select Send Money
- Enter recipient number: 024XXXXXXX
- Enter amount: GHS XXX.XX
- Reference: Invoice #INV-001
- Confirm with your PIN
Automation and notifications
Set up payment notifications
Configure alerts so you know about every payment the moment it clears.
- Email notifications for all confirmed payments.
- SMS alerts for high-value transactions.
- Webhook pushes into your accounting or ERP stack.
- Daily payment digests sent to finance leads.
Automatic receipt generation
Plaen handles the post-payment admin so your team can stay focused.
- Invoices flip to “Paid” status instantly.
- Receipts go out to clients without manual work.
- Dashboards and analytics refresh in real time.
- Follow-up workflows kick off automatically.
Handling payment issues
Common mobile money problems
Wrong amount sent
Ask the client to top up the difference immediately.
Wrong reference
Match the payment manually and add a note in Plaen.
Network delays
Confirm status with the network before re-invoicing.
Daily limit exceeded
Split the invoice or schedule a second transaction.
Payment verification checklist
Confirm every transfer using multiple sources to avoid disputes.
- SMS confirmation from the client’s network operator.
- Mobile money app transaction history on your device.
- Plaen’s automated payment matching log.
- Client-provided screenshot when anything looks inconsistent.
Tips for faster payments
Send invoices early
Hit inboxes before 9am so clients have a full day to approve and pay.
Follow up quickly
Schedule a reminder within 24 hours if the invoice remains unpaid.
Offer assistance
Provide a quick guide or call for clients new to mobile money.
Build relationships
Trusted partners settle faster—keep communication consistent.
Reward speed
Offer small discounts or loyalty credits for same-day payment.
Statistics and benchmarks
85% faster average payment time
60% fewer overdue invoices
40% stronger cash flow
90% client satisfaction