Privacy Policy & Data Context

1. Information We Collect

Account Information

When you create a Plaen account, we collect information necessary to provide our services:

• Name and contact information (email, phone number)
• Business information (company name, address, tax identification)
• Payment method preferences and account details
• Profile preferences and settings

Usage Information

We automatically collect information about how you use Plaen:

• Log data (IP addresses, browser type, device information)
• Usage patterns and feature interactions
• Invoice and payment transaction data
• Performance and error reporting data

Client Information

When you create invoices, we process information about your clients:

• Client names and contact information
• Invoice details and payment history
• Payment method preferences

2. How We Use Your Information

We use your information to provide and improve our services:

Service Provision

• Create and manage your Plaen account
• Process invoices and facilitate payments
• Provide customer support and technical assistance
• Send transactional notifications and updates

Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and functionality
• Ensure security and prevent fraud
• Comply with legal and regulatory requirements

Communications

• Send important service announcements
• Provide educational content (with your consent)
• Respond to your inquiries and requests

3. Information Sharing

We do not sell your personal information. We may share your information in limited circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our services:

• Payment processors (for mobile money, bank transfers, crypto)
• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and performance monitoring services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, and safety
• Prevent fraud and ensure platform security
• Respond to government requests and investigations

4. Data Security

We implement industry-standard security measures to protect your information:

5. Your Rights and Choices

You have control over your personal information:

Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format

Communication Preferences

• Opt out of marketing communications
• Manage notification preferences
• Choose language and regional settings

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active and for 7 years after closure for tax and legal compliance
• Invoice data: Retained for 7 years for financial record-keeping requirements
• Payment data: Retained according to financial regulations and payment processor requirements
• Usage logs: Retained for 12 months for security and performance analysis

7. International Data Transfers

Plaen operates primarily in Africa, but we may transfer data internationally to provide our services. When we do, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws.

8. Children's Privacy

Plaen is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Displaying in-app notifications when you next use Plaen

Your continued use of Plaen after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: