Setting up MTN Mobile Money for business

Prerequisites

Before setting up MTN Mobile Money for business payments, ensure you have:

• Active MTN SIM card registered in your name
• Valid Ghana Card or other acceptable ID
• MTN Mobile Money account with sufficient transaction limits
• Business registration documents (for higher limits)

MTN Mobile Money account setup

1. Register your MTN Mobile Money account

If you don't have MTN Mobile Money yet:

1. Visit any MTN service center with your Ghana Card
2. Request Mobile Money registration
3. Set up your 4-digit PIN
4. Verify your account via SMS

2. Upgrade to business limits

For business use, upgrade your account limits:

• Standard limit: GHS 2,000 per day
• Enhanced limit: GHS 10,000 per day (requires business registration)
• Premium limit: GHS 50,000+ per day (requires additional documentation)

Adding MTN Mobile Money to Plaen

Step 1: Access payment settings

1. Log into your Plaen dashboard
2. Click Settings → Payment Methods
3. Find the Mobile Money section
4. Click "Add MTN Mobile Money"

Step 2: Enter your MTN details

• Mobile number: Your MTN number (024XXXXXXX format)
• Account name: Name as registered with MTN
• Business name: Optional display name for clients
• Reference format: How you want payment references to appear

Step 3: Verify your account

Plaen will send a small test payment to verify ownership:

1. Click "Send Verification Payment"
2. You'll receive GHS 1.00 from Plaen
3. Enter the verification code received via SMS
4. Your MTN Mobile Money is now active

Optimizing MTN Mobile Money for invoices

Payment instructions

Include clear MTN payment steps on your invoices:

Reference formatting

Use consistent reference formats to track payments:

• Invoice number: INV-001, INV-002
• Client code + invoice: ABC-001, XYZ-002
• Your initials + number: JS-001, MA-015
• Project references: LOGO-DESIGN-001

Transaction limits and fees

MTN Mobile Money limits

Transaction fees

MTN Mobile Money receiving fees:

• GHS 1 - 100: Free to receive
• GHS 101 - 500: 1% of amount
• GHS 501 - 1,000: 1% capped at GHS 5
• Above GHS 1,000: 0.5% capped at GHS 10

Managing MTN Mobile Money payments

Payment tracking

Monitor payments through multiple channels:

• SMS notifications: Instant payment alerts
• MTN app: Transaction history and details
• Plaen dashboard: Automatic payment matching
• Monthly statements: Request from MTN for records

Payment confirmation process

1. Client sends payment via MTN Mobile Money
2. You receive SMS confirmation instantly
3. Plaen automatically matches payment to invoice
4. Invoice status updates to "Paid"
5. Client receives payment receipt via email

Troubleshooting common issues

Payment not received

• Check if client used correct mobile number
• Verify the amount matches invoice total
• Confirm client received SMS confirmation
• Contact MTN customer service if needed

Wrong reference number

• Manually match payment in Plaen dashboard
• Contact client for transaction details
• Use MTN transaction ID for tracking
• Update invoice status manually

Partial payments

• Mark invoice as partially paid in Plaen
• Send client remaining balance details
• Create new invoice for outstanding amount
• Track partial payments with clear references

Security best practices

• Keep PIN secret: Never share your MTN Mobile Money PIN
• Verify transactions: Always check SMS confirmations
• Regular monitoring: Check account balance frequently
• Report issues: Contact MTN immediately for suspicious activity
• Backup records: Keep transaction records for tax purposes

Upgrading your limits

Required documents for enhanced limits

• Business registration certificate
• Tax identification number (TIN)
• Bank account details
• Valid ID of business owner
• Proof of business address

Application process

1. Visit MTN business center with documents
2. Complete enhanced account application
3. Wait for approval (1-3 business days)
4. Receive SMS confirmation of limit upgrade
5. Update limits in Plaen payment settings